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FREE shipment when your total shopping is MYR280 Peninsular Malaysia via Skynet

What shipment option do you offer for domestic (Malaysia)?

We offer Skynet for shipment within Peninsular Malaysia, shipping charges please refer here
For Sabah / Sarawak we offer Pos Malaysia eParcel, please check the shipping rate here. We will inform you of your parcel's tracking number and you may track your parcel online.

What shipment option do you offer for international?
We offer 2 types of shipment:
Small Packet
If your package weight is 2kg or lower, you have a choice to choose to send your package as small packet or air parcel. We will add registered mail for all packages sent out as small packets.

We pack the items as safely as possible to avoid damage due to shipment handling, should your items get damaged this is not claimable but lower shipment cost (click here for postage rates) Shipment usually takes about 7-14 working days.

Air Parcel
Air Parcel service is avaible for all countries, shipment usually takes about 7-14days, please refer to chart here, however at times parcel might get delayed at custom due to clearance. For Air Parcel shipment price, please check here. All parcels are not insured, please check on "Air Parcel with Insurance" if you need insurance. Additional MYR10.00 will be added on top of the handling fee.

How fast do you ship my items out?

We usually ship your items out within 2-3 business days after payment is cleared. We will send you an email to inform you or your tracking number once your items have been shipped out.

Once we have shipped your package out, your package delivery date now depends on the type of delivery used (EMS, small packet, air parcel) and the courier company itself.

How much is the shipment cost?
Depending on which shipping method, charges for Small Packet & Air Parcel is determine by the total weight of the parcel. Shipping cost also include the weight of the shipping box and packing materials, so they're based on a weight higher than that of the item alone. You may refer to the chart belows for Pos Malaysia's Small Packet & Air Parcel rate.

What is the handling cost?
Handling cost inclusive of registered mail (for airmail), carton box price/material protection used to protect your items. Handling cost is only applicable for international orders with a flat fee of MYR10.00

Will my parcel be insured?
All parcels are not insured, please check on "Air Parcel with Insurance" if you need insurance. Additional MYR10.00 will be added on top of the handling fee for purchases up to MYR299.99, additional MYR20.00 will be added on top of the handling fee for purchases MYR300 - MYR999.9. Additional MYR30.00 will be added on top of the handling fee for purchases up to MYR1000. Do note that we insured up to MYR1000 max. Pos Malaysia do not offer insurance to all countries, please check here to see if insurance is available to your country. The insured amount will also be the declared amount.

My items are damaged due to mishandling of postage, what can you do for me?
If your items are insured, we will get a refund from the post office and refund you the insured amount which is the items amount only, does not include shipping cost. If your items are not insured, we are sorry that there's nothing much we can do for you if you choose to opt out of insurance because we will not be able to get any refund from the post office.

Are you able to send to P.O Boxes?
No, we do not send to P.O Boxes.

I have not received my items, but you said you've shipped it out a long time ago?
We will notify you once we ship your item out with the tracking number. Please allow up to 15 working days for the parcel to reach you.

In the meantime, you may wish to check with your local post office and see if your package might be waiting for you to pick it up. Often packages are held for customs reasons, or because they won't fit in your mail box, or you might be required to sign the papers in order for the post office to release your parcel. In those cases, the mail carrier will leave a postcard informing you of this.

We will try our best to deliver your parcel within the timeframe however, circumstances may occasionally delay shipment of product.

If you have checked you post office and still haven’t receive your shipment and it is double of the estimated time length, please email us at info@cuteminis.com for further assistance. We will track it from our Post Office here.

Is it possible to declare my value at a lower price?
For insured items we are not able to declare it at a lower value.

What about customs tax? How much will it cost me?
If your country have tax impose on imported items, you will have to pay for the tax. We are NOT responsible for your customs tax. Please check with your country customs on the tax regulations and how much it will cost you.

SKYNET
AREAS PARCEL (MYR)
Within Peninsular Malaysia Flat rate RM20 (inclusive tax)

ePARCEL POS MALAYSIA - Sabah / Sarawak / Pulau Langkawi
- Please expect timeframe of 10 - 15 working day's for delivery if you choose this shipping method
AREAS ePARCEL (MYR)
First 1kg Add 1kg
Pulau Langkawi 7.00 1.50
Sarawak & Sabah 10.00 4.00

INTERNATIONAL SMALL PACKETS - RATE IN MALAYSIA RINGGIT (MYR) - For packages below 2.0kg only
Small Packets are registered, you may track your package online.
COUNTRY OF DESTINATIONS
SMALL PACKETS (MYR)
ZONE A
First 250gm 250gm - 500gm 500gm - 1kg 1kg - 1.5kg 1.5kg - 2kg
Brunei Darussalam & Singapore 12.00 20.00 28.00 34.00 39.00
ZONE B          
Cambodia, Hong Kong, Laos, Myanmar, Philippines, Thailand, Indonesia & Vietnam 16.00 25.00 36.00 44.00 55.00
ZONE C          
Australia, China, India, Japan, New Zealand, North Korea, South Korea, Taiwan & Sri Lanka 18.00 30.00 52.00 63.00 79.00
ZONE D          
Other countries 21.00 40.00 60.00 72.00 91.00


INTERNATIONAL AIR PARCEL - RATE IN MALAYSIA RINGGIT (MYR)
International Delivery Standard (Air Mail)
- All transit times are subject to Customs Clearance, transport conditions(e.g. boat traffic in certain areas) and volume of mail traffic.
- All transit times given are in accordance with the international standard concluded by the International Bureau of the Universal Postal Union.
COUNTRY AIR PARCEL
(Price quoted in MYR)
Transit Time First 1kg Additional 500gm Insurance
AUSTRALIA 5 - 9 days 75.00 10.00 YES
AUSTRIA 6 - 10 days 90.00 12.00 YES
BRUNEI DARUSSALAM 4 - 6 days 35.00 3.00 YES
BELGIUM 7 -12 days 100.00 16.00 YES
CANADA 8 -14 days 120.00 20.00 NO
CHINA 4 - 7 days 45.00 5.80 NO
DENMARK 7 - 12 days 100.00 16.00 YES
FINLAND 7 - 12 days 100.00 16.00 YES
FRANCE 7 - 12 days 100.00 16.00 YES
GERMANY 7 - 12 days 100.00 16.00 NO
GREECE 6 - 10 days 90.00 12.00 NO
HONG KONG 4 - 7 days 45.00 5.80 YES
ICELAND 8 - 14 days 120.00 20.00 NO
INDIA 5 - 9 days 75.00 10.00 YES
INDONESIA 4 - 7 days 45.00 5.80 NO
IRELAND 8 - 14 days 120.00 20.00 NO
JAPAN 5 - 9 days 75.00 10.00 YES
KOREA (SOUTH) 6 - 10 days 90.00 12.00 YES
LUXEMBOURG 6 - 10 days 90.00 12.00 NO
MACAU 5 - 7 days 65.00 8.00 YES
NETHERLAND 6 - 10 days 90.00 12.00 YES
PHILIPPINES 4 - 7 days 45.00 5.80 NO
PUERTO RICO 7 - 12 days 100.00 16.00 NO
SINGAPORE 4 - 6 days 35.00 3.00 YES
SRI LANKA 5 - 7 days 65.00 8.00 YES
SWEDEN 7 - 12 days 100.00 16.00 NO
SWITZERLAND 7 - 12 days 100.00 16.00 YES
TAIWAN 5 - 7 days 65.00 8.00 YES
THAILAND 4 - 7 days 45.00 5.80 YES
TURKEY 6 - 10 days 90.00 12.00 NO
VIETNAM 5 - 7 days 65.00 8.00 NO
UNITED STATE OF AMERICA 8 - 14 days 120.00 20.00 YES
OTHER COUNTRIES Please email us : info@cuteminis.com


INTERNATIONAL EMS via DPEX- RATE IN MALAYSIA RINGGIT (MYR)
- All transit times are subject to Customs Clearance. Days quoted are not inclusive of weekends and public holidays.
- The volume metric calculation is applicable to oversize and light items. The formula for volume metric calculation is as follows; Length (cm) x Width (cm) x Height (cm) / 6000. The shipping cost will be based on the actual weight or volumetric weight, which ever is higher. You may check your actual shippping cost at checkout before proceeding to payment. If there's any extra of postage we will refund it back to you via Paypal or Voucher value only. Please email us at info@cuteminis.com for further assistance.