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FREE shipment when your total shopping is MYR180 Peninsular Malaysia (exclude Pulau Langkawi) - parcel will be sent out via courier service Skynet / Pos Laju.
What shipment option do you offer for domestic (Malaysia)?
We offer Skynet for shipment within Peninsular Malaysia (exclude Pulau Langkawi). For Skynet shipping charges please refer here
For Sabah / Sarawak / Pulau Langkawi we offer Pos Malaysia eParcel & Skynet. If you want to save shipping cost you may opt for Pos Malaysia eParcel, please check the shipping rate here. We will inform you of your parcel's tracking number and you may track your parcel online. Charges for Skynet will be higher because Skynet uses the volume metric calculation. The formula for volume metric calculation is as follows; Length (cm) x Width (cm) x Height (cm) / 6000. The shipping cost will be based on the actual weight or volumetric weight, which ever is higher.
Delivery time is depending on which shipment courier company you use and we have no control of the courier's timeline once we have shipped out the items. For Skynet, you should get your parcel within 1-2 working's day, whereas for Pos Malaysia eParcel, please expect timeline of 10-15 working's day.
What shipment option do you offer for international?
We offer 3 types of shipment:
Airmail
If your package weight is 2kg or lower, you have a choice to choose to send your package as airmail or air parcel, the difference between these 2 shipments are packages sent via Air Mail cannot be insured only may be sent as registered mails while items sent out via Air Parcel may be insured. We will add registered mail for all packages sent out as Air Mail.
We pack the items as safely as possible to avoid damage due to shipment handling, should your items get damaged this is not claimable but lower shipment cost (click here for postage rates) Shipment usually takes about 7-14days, please refer to chart here. Air Mail shipping time is same as Air Parcel. However, at times documents might get delayed at custom due to clearance.
Air Parcel
Air Parcel service is avaible for all countries, shipment usually takes about 7-14days, please refer to chart here, however at times parcel might get delayed at custom due to clearance. For Air Parcel shipment price, please check here. All parcels are not insured, please check on "Air Parcel with Insurance" if you need insurance. Additional MYR10.00 will be added on top of the handling fee.
EMS/SpeedPost (DPEX)
EMS service will cost you more however this is a much safer and faster shipment. DPEX uses the volume metric calculation. The formula for volume metric calculation is as follows; Length (cm) x Width (cm) x Height (cm) / 6000. The shipping cost will be based on the actual weight or volumetric weight, which ever is higher. Shipment usually takes 3 to 5 days to reach you, please refer to chart here, however at times parcel might get delayed at custom due to clearance.
How fast do you ship my items out?
We usually ship your items out within 2-3 business days after payment is cleared. We will send you an email to inform you or your tracking number once your items have been shipped out.
Once we have shipped your package out, your package delivery date now depends on the type of delivery used (EMS, air mail, air parcel) and the courier company itself.
How much is the shipment cost?
Depending on which shipping method, charges for Air Mail & Air Parcel is determine by the total weight of the parcel.
Shipping cost also include the weight of the shipping box and packing materials, so they're based on a weight higher than that of the item alone. You may refer to the chart belows for Pos Malaysia's Air Mail & Air Parcel rate.
For Speedpost (EMS) shipment price, please check here. Please add 20% fuel & security surcharge on the total cost. The volume metric calculation is applicable to oversize and light items. The formula for volume metric calculation is as follows; Length (cm) x Width (cm) x Height (cm) / 6000. The shipping cost will be based on the actual weight or volumetric weight, which ever is higher.
What is the handling cost?
Handling cost inclusive of registered mail (for airmail), carton box price/material protection used to protect your items. Handling cost is only applicable for international orders with a flat fee of MYR10.00
Will my parcel be insured?
All parcels are not insured, please check on "Air Parcel with Insurance" if you need insurance. Additional MYR10.00 will be added on top of the handling fee for purchases up to MYR299.99, additional MYR20.00 will be added on top of the handling fee for purchases MYR300 - MYR999.9. Additional MYR30.00 will be added on top of the handling fee for purchases up to MYR1000. Do note that we insured up to MYR1000 max. Pos Malaysia do not offer insurance to all countries, please check here to see if insurance is available to your country. The insured amount will also be the declared amount.
My items are damaged due to mishandling of postage, what can you do for me?
If your items are insured, we will get a refund from the post office and refund you the insured amount which is the items amount only, does not include shipping cost. If your items are not insured, we are sorry that there's nothing much we can do for you if you choose to opt out of insurance because we will not be able to get any refund from the post office.
What if insurance is not offered to my country and I would like to insured my items?
We encourage you to use EMS if insurance is not offered to your country.
If your country is not in the chart and you would like to know if insurance is offered to your country or not, you may write to us at info@cuteminis.com
Are you able to send to P.O Boxes?
No, we do not send to P.O Boxes.
I have not received my items, but you said you've shipped it out a long time ago?
We will notify you once we ship your item out with the tracking number. Please check the estimate shipping date for air parcel/airmail here and EMS here. These charts are estimation of the delivery timeframe, at times delivery may be delayed by many factors: incorrect shipping address, custom inspection, etc.
In the meantime, you may wish to check with your local post office and see if your package might be waiting for you to pick it up. Often packages are held for customs reasons, or because they won't fit in your mail box, or you might be required to sign the papers in order for the post office to release your parcel. In those cases, the mail carrier will leave a postcard informing you of this.
We will try our best to deliver your parcel within the timeframe however, circumstances may occasionally delay shipment of product.
If you have checked you post office and still haven’t receive your shipment and it is double of the estimated time length, please email us at info@cuteminis.com for further assistance. We will track it from our Post Office here.
Is it possible to declare my value at a lower price?
For insured items we are not able to declare it at a lower value.
What about customs tax? How much will it cost me?
If your country have tax impose on imported items, you will have to pay for the tax. We are NOT responsible for your customs tax. Please check with your country customs on the tax regulations and how much it will cost you.
SKYNET
- The below charges are not inclusive of 20% security & fuel surcharge and 6% GST.
The volume metric calculation is applicable to oversize and light items to Pulau Langkawi, Sabah & Sarawak. The formula for volume metric calculation is as follows; Length (cm) x Width (cm) x Height (cm) / 6000. The shipping cost will be based on the actual weight or volumetric weight, which ever is higher.
| AREAS |
PARCEL (MYR) |
| Within Peninsular Malaysia |
Flat rate RM10 (inclusive tax) |
| |
First 3kg |
Add 1kg |
| Pulau Langkawi (volumetric calculation) |
RM15.00 |
3.00 |
| |
First 500gm |
Add 500gm |
| Sabah / Sarawak (volumetric calculation) |
12.00 |
10.00 |
ePARCEL POS MALAYSIA - Sabah / Sarawak / Pulau Langkawi
- Please expect timeframe of 10 - 15 working day's for delivery if you choose this shipping method
| AREAS |
ePARCEL (MYR) |
| First 1kg |
Add 1kg |
| Pulau Langkawi |
7.00 |
1.50 |
| Sarawak & Sabah |
10.00 |
4.00 |
INTERNATIONAL AIR MAIL - RATE IN MALAYSIA RINGGIT (MYR) - For packages below 1.5kg only
All airmails are registered, you may track your package online.
COUNTRY OF DESTINATIONS |
AIR MAIL (MYR) |
ZONE A |
First 100gm |
Add 100gm |
| ASEAN countries: Brunei Darussalam, Cambodia, Indonesia, Laos, Myanmar, Philippines, Singapore, Thailand and Vietnam |
3.70 |
3.50 |
| ZONE B |
|
|
| Developing countries in Asia Pacific, excluding ASEAN countries and industrialized countries in Asia Pacific listed under Zone C : (Hong Kong, China, Macau, Taiwan, South Korea, India) |
3.75 |
3.50 |
| ZONE C |
|
|
| Industrialised countries in Asia Pacific – Japan, Australia and New Zealand |
4.20 |
3.50 |
| ZONE D |
|
|
| Countries in Europe including the Russian Federation, Central Asia and the Middle East including Egypt : (Austria, Belgium, Denmark, Finland, France, Germany, Italy, Luxembourg, Netherland/Holland, Poland, Spain, Sweden, Switzerland, UK, Turkey) |
5.50 |
5.00 |
| ZONE E |
|
|
| Countries in the continents of North America, South America and Africa (excluding Egypt) : Canada, USA |
7.00 |
7.40 |
INTERNATIONAL AIR PARCEL - RATE IN MALAYSIA RINGGIT (MYR)
International Delivery Standard (Air Mail)
- All transit times are subject to Customs Clearance, transport conditions(e.g. boat traffic in certain areas) and volume of mail traffic.
- All transit times given are in accordance with the international standard concluded by the International Bureau of the Universal Postal Union.
| COUNTRY |
AIR PARCEL
(Price quoted in MYR) |
| Transit Time |
First 250gm |
Additional 250gm |
Insurance |
| AUSTRALIA |
10 days |
29.10 |
4.10 |
YES |
| AUSTRIA |
14 days |
27.20 |
7.70 |
YES |
| BRUNEI DARUSSALAM |
12 days |
17.60 |
2.10 |
YES |
| BRAZIL |
14 days |
49.90 |
15.00 |
NO |
| BELGIUM |
14 days |
37.20 |
8.20 |
YES |
| CHINA |
13 days |
31.60 |
4.40 |
NO |
| DENMARK |
14 days |
25.70 |
7.60 |
YES |
| FINLAND |
14 days |
42.50 |
8.30 |
YES |
| FRANCE |
10 days |
40.00 |
8.20 |
YES |
| GERMANY |
11 days |
35.80 |
7.70 |
NO |
| GREECE |
14 days |
32.20 |
9.10 |
NO |
| HONG KONG |
7 days |
24.30 |
3.00 |
YES |
| ICELAND |
14 days |
32.90 |
9.90 |
NO |
| INDIA |
16 days |
34.00 |
5.00 |
YES |
| INDONESIA |
14 - 30 days |
26.60 |
2.90 |
NO |
| IRELAND |
9 days |
53.50 |
10.20 |
NO |
| JAPAN |
11 days |
41.20 |
5.20 |
YES |
| KOREA (SOUTH) |
12 days |
22.20 |
4.20 |
YES |
| LUXEMBOURG |
21 days |
27.00 |
8.00 |
NO |
| MACAU |
10 days |
32.50 |
3.70 |
YES |
| NETHERLAND |
21 days |
28.90 |
6.20 |
YES |
| PHILIPPINES |
15 days |
21.30 |
3.40 |
NO |
| PUERTO RICO |
15 days |
22.80 |
12.50 |
NO |
| SINGAPORE |
7 days |
16.50 |
1.00 |
YES |
| SRI LANKA |
8 days |
21.30 |
3.20 |
YES |
| SWEDEN |
14 days |
45.20 |
7.30 |
NO |
| SWITZERLAND |
9 days |
24.20 |
7.60 |
YES |
| TAIWAN |
14 days |
26.80 |
3.60 |
YES |
| THAILAND |
17 days |
18.10 |
2.40 |
YES |
| TURKEY |
14 days |
26.80 |
7.40 |
NO |
| VIETNAM |
10 days |
28.80 |
3.80 |
NO |
| UNITED STATE OF AMERICA |
15 days |
35.30 |
12.50 |
YES |
| OTHER COUNTRIES |
Please email us : info@cuteminis.com |
INTERNATIONAL EMS via DPEX- RATE IN MALAYSIA RINGGIT (MYR)
- All transit times are subject to Customs Clearance. Days quoted are not inclusive of weekends and public holidays.
- The volume metric calculation is applicable to oversize and light items. The formula for volume metric calculation is as follows; Length (cm) x Width (cm) x Height (cm) / 6000. The shipping cost will be based on the actual weight or volumetric weight, which ever is higher. You may check your actual shippping cost at checkout before proceeding to payment. If there's any extra of postage we will refund it back to you via Paypal or Voucher value only. Please email us at info@cuteminis.com for further assistance.
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